FAQ

We offer worldwide shipping. So no matter where you call home, you can enjoy a little piece of The Hippie Shake delivered straight to your door.

Shipping costs depend on your location and the delivery option you choose.

Here’s a quick overview:

• UK: £3.95 standard / £7.95 express (free over £150)
• USA: $8 standard / $15 express (free over $200)
• Other regions are calculated at checkout

You’ll always see the full cost clearly at checkout — no hidden surprises.

We aim to dispatch your order within 1–2 working days. Delivery times vary depending on your location, but all expected transit times can be found at checkout. You’ll also receive a tracking number so you can keep an eye on your order’s journey. UK orders usually arrive within 2–4 working days, while international deliveries may take a little longer.

Yes, we do. For UK customers, we offer standard and express options at checkout.

If you’re ordering internationally, you can choose between economy and express shipping, with express being the quicker of the two. All available options and estimated delivery times will be shown at checkout based on your location.

As soon as your order’s on its way, you’ll receive a shipping confirmation email with your tracking number and a link to track it. 

If your order is taking longer than expected, we recommend checking your tracking link first sent to your nominated email address for the latest updates.

If you’re still unsure, drop us a message at info@thehippieshake.co.uk and we’ll look into it for you.

If you need to make a change to your order, please email us as soon as possible. We’ll always do our best to help – but once an order has been passed to our warehouse for processing, we’re unable to make any changes or cancel it.

No — no surprise fees here.

We’ve partnered with Swap to make international shopping seamless:

• All duties and taxes are included in product pricing and at checkout
• You won’t be charged anything extra on delivery

For US orders, state taxes are calculated separately at checkout (where applicable)

We’re so sorry if something’s not quite right. Please get in touch with us within 14 days of receiving your order, ideally with a couple of photos and your order number. We’ll make it right, we promise.

Parcels sometimes get left in safe places or with neighbours, so it’s worth checking there first.

If you still can’t locate it, email us at info@thehippieshake.co.uk and we’ll help track it down.

If you selected Swap Protect shipping insurance, we can also assist with resolving lost or stolen parcels.

Pre-order means you’ve reserved your item ahead of time, before it’s in stock. It guarantees your piece won’t sell out, but it won’t be dispatched until the estimated shipping date listed on the product page.

If your order contains both pre-order and ready-to-ship items, everything will be sent together once the pre-order item is ready.

We’ll keep you updated by email and let you know the moment your parcel is on its way.

Swap Protect is an optional shipping protection you can add at checkout.

It covers your order in the event of loss, theft, or damage during transit, so if something goes wrong, you can quickly raise a claim and receive a replacement or refund.

Read more about Swap Protect

Swap Protect is completely optional, but it adds extra peace of mind.

If you choose not to add it, responsibility for the parcel passes to you once your order has been dispatched. For higher value orders or international deliveries, we’d recommend adding it for added protection.

Access the Swap Protect portal here: 

https://returnsportal.co/c/thehippieshake

Read more about Swap Protect

If something’s not quite right, you can return your order within 21 days of delivery.

Using pre-paid labels from our returns portal:

• UK Returns: £3.95 via our Royal Mail returns label to our UK warehouse
• USA Returns: $8 via our USPS returns label to our US warehouse
• International Returns: Vary by region (shown in our returns portal)

Return options:

• UK: Refund, exchange, or store credit
• USA & International: Refund or store credit (no exchanges)

All items must be returned unworn, unwashed, and in original condition.

Start your return here: https://returnsportal.shop/the-hippie-shake

Head to our returns portal to get started:

https://returnsportal.shop/the-hippie-shake

You’ll be guided through the process and provided with a return label where applicable.

For UK customers yes -  if we have the item in stock, we’d be happy to arrange an exchange. Please head to our returns portal to get started.

For USA and other international regions no - we do not offer exchanges.

Once your return reaches us, please allow up to 5 working days for it to be processed.

You’ll receive an email confirmation once your refund has been issued. Depending on your bank, it may take a few additional days to appear in your account.

Return costs depend on your location and will be shown clearly in our returns portal.

• UK: £3.95 pre-paid label via Royal Mail to our UK warehouse
  
• USA: $8 return pre-paid label via USPS to our US warehouse
  
• International: Return fees vary by region and will be calculated in the returns portal
  

For some international locations, you can choose to use our prepaid return label or arrange your own courier. If using your own service, we recommend choosing a tracked delivery, as we can’t take responsibility for items lost in transit.

• UK: Yes — exchanges are available
• USA & International: We currently don’t offer exchanges, but you can return for a refund or store credit

Swap Protect is optional shipping insurance available at checkout.

It covers your order in case of loss, theft, or damage during transit. If you choose not to add this, responsibility for the parcel passes to you once it’s been dispatched.

Read more about Swap Protect

Yes – we’re unable to accept returns on the following:

• Items marked as final sale
• Items that have been worn, washed, or damaged

If you’re unsure whether your item is eligible, feel free to get in touch info@thehippieshake.co.uk

Please double-check your shipping details before placing your order.

If an order is returned to us due to an incorrect or incomplete address, reshipping costs will need to be covered by the customer.

If an order is returned to us due to it not being collected we’ll refund the cost of the items once they arrive back with us – minus the original shipping fee. If you’d like us to resend the parcel, a new shipping fee will apply.

We don’t currently accept in-person returns, so all items must be sent via post using the return instructions above.

Not sure about your size? Try our Fit Quiz – it’s available on every product page and gives you a personalised recommendation in just a few clicks. No measuring tape needed.

Yes, every product page includes a size guide tailored to that specific style. You'll find measurements and fit notes to help you decide with confidence.

Most of our styles are true to size, but because each piece is thoughtfully crafted – often with vintage-inspired silhouettes – the fit can vary slightly. We always include detailed fit notes on each product page to guide you.

Still unsure? Take our Fit Quiz for a quick, personalised recommendation.

If you're between sizes, we generally suggest sizing up – especially for more fitted styles. But the easiest way to find your perfect fit? Take our Fit Quiz on the product page for a personalised recommendation in seconds.

We’re proud to be on a journey towards a more sustainable way of doing fashion. That means creating small-batch capsule collections with limited runs of just 150 pieces per style – reducing waste and making every item feel like a forever treasure.

Our packaging is 100% plastic-free, made from FSC-certified paper and compostable garment bags. We use natural fibres wherever possible (our Heroes collection is 75% natural!), and we plant a tree for every order through our partner, Veritree.

It’s all part of our commitment to slow fashion, circularity and crafting pieces that are made to last. You can read more about what we’re doing here.

We work with a small group of trusted makers in India, China and Turkey – chosen for their skill, attention to detail and commitment to ethical production.

Most of our collections are made in India, where we’ve built long-standing relationships with artisans who specialise in traditional techniques like aari and zari embroidery. We regularly visit our factory partners and have strict agreements in place to ensure safe working conditions, fair treatment and full compliance with labour laws.

Every piece is crafted with care and designed to move through time with you – stitched with soul and made to last.

Yes – ethical production is a non-negotiable for us. We only work with manufacturers who share our values around fair treatment, safe working conditions and full compliance with labour laws.

We have formal agreements in place with all of our factory partners, and we regularly visit them in person – especially our primary factory in India, where much of our collection is made using traditional, artisanal techniques.

Every piece is created with care, respect and integrity – it’s just as important to us as the design itself.

We prioritise natural fibres and timeless textures that feel as good as they look. 75% of our Heroes collection is made from natural fabrics – and we’re always working to increase that number with every new capsule.

Our labels are made from 100% cotton, and we carefully select materials based on wearability, longevity and comfort. From soft cotton to luxe blends with vintage charm, every fabric is chosen to honour the craftsmanship behind each design.

We’ll always be transparent about what we use – and why – because thoughtful fashion starts with what it’s made from.

We do! For every order placed, we plant a tree through our partner Veritree – helping restore forests in Brazil and Senegal.

It’s part of our commitment to giving back to the planet and building a more climate-positive future. These reforestation projects don’t just absorb carbon – they also create jobs, support biodiversity, and protect the natural balance of water and soil in local ecosystems.

We like to think of it as letting your wardrobe grow something wonderful 🌱

The Hippie Shake Re-Loved is our official marketplace for buying and selling pre-loved pieces from past collections.

It’s a space for our community to give their garments a second life – whether you’re passing on a piece you’ve loved or hunting down one that got away. By keeping our clothes in circulation, we’re championing circular fashion and helping reduce waste in a way that feels beautifully nostalgic.

Re-Loved launched as a three-month trial with Treet, and thanks to the amazing response, we’re excited to keep the magic going.

All of our packaging is 100% plastic-free – because the planet doesn’t need any more throwaway waste.

We ship your order in FSC-certified paper mailing bags that are fully recyclable and water-resistant. Inside, you’ll find your pieces in reusable garment bags made from cornstarch, which are biodegradable and compostable. We’ve even ditched swing tags to avoid unnecessary extras.

Every detail is designed with care – right down to the way it’s wrapped.

Most of our pieces are part of limited-run collections, which means once they’re gone, they’re usually gone for good. This helps us reduce waste and keep our collections feeling special. That said, we our Heroes collection is our eternal collection so it's always around and it will be restocked. Also we do occasionally bring back bestsellers, so if there’s something you missed, let us know. We’re always listening.

Yes! Just head to the product page and select your size – if it’s sold out, you’ll see the option to sign up for a restock alert. You’ll be the first to know if we bring it back.

Each piece is designed to be treasured, and with the right care, it’ll stay part of your wardrobe for years to come.

Care instructions can vary between styles, so be sure to check both the product page and the care label inside your garment for the best advice on how to look after your piece.

You can also head to our Garment Care page for more tips!

We're actively working to expand our size range and become more inclusive across our collections. At the moment, around 75% of our styles go up to UK 24 / US 20, and we know there’s more to do.

Inclusivity is important to us, and we're committed to continuing this progress. If there’s a particular size or style you’d love to see, we’d genuinely love to hear from you.

Our collections are designed with self-expression in mind, rather than traditional gender lines – so while we don’t currently offer a dedicated menswear range, many of our pieces are worn and loved by customers of all genders. We say: wear what makes you feel most you.

We don’t currently offer a gift wrapping service, but every order is packed with care in our signature packaging, ready to brighten someone’s day.

Not at the moment. We’re a small team, so we’re keeping things simple while we focus on getting orders out quickly and smoothly. But we love that you’re treating someone, and we hope they love their surprise.

Yes, we offer digital gift cards, which are delivered straight to your inbox (or theirs!) and can be used anytime online. Perfect for last-minute gifting or when you’re just not sure which dreamy piece to pick.

No, our gift cards don’t expire. You (or your lucky recipient!) can take your time and use it whenever feels right.

We're so sorry about that! If your gift card code isn’t being recognised at checkout, the best thing to do is drop us an email to info@thehippieshake.co.uk and we’ll take a look and get it sorted for you as quickly as possible.

We don’t currently offer wholesale. Our collections are designed and produced in limited runs, with a focus on quality, craftsmanship and slow fashion.

We love hearing from creatives who share our passion for self-expression and slow fashion. If you’re interested in collaborating, please email info@thehippieshake.co.uk with the subject line INFLUENCER COLLABORATION.

Our inbox can get a little wild, so while we’re not able to reply to every message, we’ll definitely be in touch if we feel it’s the right fit.

For all press enquiries, drop us a line at info@thehippieshake.co.uk with the subject line PRESS REQUEST.

Yes! We’ve partnered with Treet to launch our official resale platform, where you can shop and sell pre-loved Hippie Shake pieces.

It’s a great way to give your clothes a second life and shop more consciously.
You can browse the collection or list your own items here:

UK: https://thehippieshake-uk.treet.co/

US: https://thehippieshake-us.treet.co/

All resale orders are handled directly by Treet, so their customer support team is the best point of contact for any issues with your order.

You can email them at support@treet.co.

To help speed things up, include your order number, the email address you used at checkout, and a short description of the issue. Treet usually replies within one business day.

As the resale platform is managed separately from The Hippie Shake, we don’t have access to order or shipping information on our side.

Returns and exchanges for resale items are also handled by Treet. Please contact their team at support@treet.co for help with anything related to secondhand orders.

Right now, our resale platform is available in the UK and the US only.

We’d love to expand this in the future and your feedback helps us understand where the demand is, so thank you for sharing.