We aim to dispatch within 1 to 2 working days, Monday to Friday.

UK orders usually arrive within 2 to 7
business days once dispatched, and international deliveries take a little
longer.

During busier periods dispatch can take slightly longer, but we will always
get your order out as quickly as we can.

Yes, and for the first 30 minutes you can do it yourself, which is much quicker than waiting on us.

Open the link in your order confirmation email and you can change your delivery
address, switch your delivery option, swap or remove items, add something you
forgot, or cancel the order altogether.

Anything you change there updates straight away, so there is no need to email us as well. If a change alters your total, whether that is a different delivery option or adding a
piece, the difference is collected or refunded at the same time.

After the 30 minutes has passed, get in touch as soon as you can and we will do what we can. Once your order has gone to the warehouse we are usually not able to change or stop it.

Possibly, so do ask. If it has not been picked yet we can usually still amend or cancel it for you. Once it has been packed or handed to the courier we are not able to, but you are very welcome to return it once it arrives.

Unfortunately not. Our couriers are not able to deliver to PO Boxes, so we would need a street address for your order.

We ship worldwide, with the exception of Russia and some countries in the Middle East, where courier restrictions mean we cannot deliver at the moment.

UK standard delivery is £4.95 by Royal Mail or InPost locker, and DHL Express is £8.95 for 1 to 2 working days. UK delivery is free on orders over £175.

US delivery is $15 by FedEx Priority and free over $300.

Other international rates are shown at checkout, and free over £250 or €300.

Yes. UK orders can choose DHL Express at £8.95, which is 1 to 2 working days, and if you order by 3pm Monday to Friday that is usually next day.

International orders can choose between
economy and express at checkout.

Credit and debit card, PayPal, Klarna, Clearpay and Shop Pay. Available options vary a little by location and are shown at checkout.

As soon as your order ships you will get an email with a tracking number and link.

You can also track it in your customer account at any time, or through the Shop app.

Yes, any time. Your customer account shows your current and past orders, lets you track a delivery, and shows any store credit sitting on your account. It is the quickest way to check on something without waiting on us.

No. All duties and taxes are included in the price you pay, so there is nothing extra to pay on delivery.

For US orders, state taxes are calculated separately at checkout where applicable.

That sometimes happens when a courier has not scanned the parcel at every stage, rather than anything being wrong. Have a look at your tracking link first for the latest, and if you are still unsure get in touch and we will chase it up for you.

It is worth checking a few things first: the delivery address on your confirmation, any safe places around the property, whether a neighbour or someone in your household took it in, and whether the courier left a card. Parcels are occasionally scanned as delivered slightly early and turn up shortly after.

If it still has not appeared, get in touch and we will open an investigation with the courier and get it resolved.

This happens from time to time with international shipments and it usually clears within a few days. As our prices include duties and taxes there should not be anything for you to pay. If it has not moved in a couple of days, get in touch and we will raise it with our shipping partner.

Get in touch and we will look into it with the courier. If you added Swap Protect at checkout we can also resolve it through a quick claim.

It is entirely optional. We would suggest it for higher value orders and international deliveries, where a parcel is in transit longer and passing through more hands. If something does go wrong, a claim through Swap is the quickest way to get it resolved.

More information here on Swap Protect

Start your return in our returns portal. You will be guided through it and given a prepaid label where one is available for your country.

You have 21 days from the day your order is delivered to get your return into the post to us. It does not need to have reached us by then, so long as it is on its way.

Unworn, unwashed and in original condition with all tags still attached, free from marks or signs of wear, and returned with its original packaging. Shoe boxes need to come back undamaged and re-sellable. We do reserve the right to refuse returns that do not meet these conditions.

£4.95 in the UK by Royal Mail, $10 in the US by USPS, and it varies by region elsewhere.

The exact amount is shown in the returns portal before you confirm, and it comes out of your refund.

No. If something is faulty, or we sent the wrong item, the return is on us and there is nothing for you to pay.

Yes, sale items can be returned within the 21 day window. Anything marked as Final Sale cannot be returned.

Yes. Start a separate return for each order in the returns portal first, and you will get a label for each one.

Send everything back together using one of the labels, and we will refund the fee for the label you did not use once your return is
processed. Do let us know once you have set both returns up.

We are online only, so all returns need to come back by post through the returns portal.

If you used our prepaid label from the returns portal it is fully tracked, so get in touch and we will look into where it has got to.

If you arranged your own
courier we are not able to trace it, so you would need the tracking from them.

Where a return sent on your own label goes missing, raising a claim sits with you and your courier rather than with us, which is why we recommend a tracked service.

As long as your return was posted within 21 days of delivery you are fine, even if it takes a while to reach us, so it is worth keeping your proof of postage.

If it went out later than that we are not usually able to refund it, but do get in touch, because we will look at the options and if we cannot accept it we will offer to post the
item back to you.

If it is within 30 minutes of ordering, you can correct it yourself using the link in your order confirmation email.

After that, get in touch as soon as you notice and we will do what we can, though once an order is with the courier we are usually not able to redirect it.

If a parcel comes back to us because the address was wrong or incomplete, we can resend it, but the reshipping cost would need to be covered by you.

Once it arrives back with us we will get in touch to ask whether you would like it reshipped or refunded. If you would like it sent out again, the delivery cost for that would need to be covered by you.

Once your return reaches us, please allow up to 5 working days for it to be processed. You will get an email as soon as your refund is issued, and it usually takes a few more days to appear depending on your bank.

Refunds go back to your original payment method.

Refunds cover the price of the items you return. The original delivery charge is not refunded.

Yes, you can choose store credit in the returns portal instead of a refund.

Duties are refunded on a return. Taxes are not.

Once we have processed your return, the refund goes back through Klarna or Clearpay and they will adjust your payment plan.

If you have a question about the payment schedule itself, they are best placed to help.

If you are in the UK, yes, as long as we have the size in stock. Start it in the returns portal like any other return.

If you are in the US or elsewhere internationally we are not able to offer exchanges at the moment, so the best
route is to return for a refund or store credit and place a new order.

Yes, an exchange uses the same prepaid label and the same return fee as any other return.

Get in touch and we will sort it. We can either refund you or give you store credit, whichever you would prefer.

We are really sorry. Send us your order number and a few photos, ideally the damaged area close up, the full piece, and the packaging it arrived in.

If the piece is not wearable we will arrange a free return and a full refund.

If it is something small and you would rather keep it, we can look at a partial refund instead.

And if it is repairable and you would prefer to have it mended locally, we are happy to
cover the cost against a receipt.

We are sorry about that. Send us your order number, the item that is missing, and a photo of the parcel as it arrived including the packaging and the packing slip if there was one. We will look into it with our warehouse and come back to you.

Some of our pieces are deliberately light and semi-sheer, and where that is the case we say so on the product page. If it is not what you were hoping for, you are very welcome to return it.

Every product page has our Fit Quiz, which gives you a personalised recommendation for that piece, and a size guide with the measurements and fit notes for that specific style.

Our pieces vary between styles, so it is worth checking rather than going by your usual size. If there is a measurement you need that is not listed, ask us and we will
check for you.

Most of our styles are true to size, though fit can vary a little because many of our pieces have a vintage-inspired silhouette.

There are fit notes on each product page, and the Fit Quiz will point you in the right direction.

We would generally suggest sizing up, particularly on the more fitted styles. The Fit Quiz is worth a go too, as it takes the style into account.

We are not able to offer custom sizing or alterations, as everything is made in set runs with our makers. What we can do is help you find the closest fit. Send us your measurements and we will go through the size guide with you and give you an honest view on which size to go for.

Have a look at our Garment Care page, and always check the label sewn into the piece too, as care varies by fabric.

As a general guide, most of our coats are best dry cleaned, velvet should not be washed at home, and crochet should be hand washed and never tumble dried.

Our collections are made in limited runs, so once a piece is gone it is usually gone for good. The exception is our Heroes collection, which is our eternal collection and is always restocked.

Bestsellers from other collections do occasionally come back. Select your size on the product page to sign up for a restock alert, or ask us and we will tell you honestly either way.

Around 75% of our styles go up
to UK 24 or US 20, and we are actively working on extending the range further.

If there is a style or size you would love to see, do tell us, as it genuinely feeds into what we make next.

We do not have a dedicated menswear range. Our pieces are designed around self-expression rather than gender lines, and plenty of our styles are worn by customers of all genders.

A pre-order piece is one that is currently in production or on its way to us. Ordering it reserves yours so it will not sell out, and it ships on the estimated dispatch date shown on the product page rather than straight away.

The estimated dispatch date is shown on the product page. That is the date we are working to, and it comes from our production partners. You will get a shipping confirmation with tracking as soon as it goes out.

Yes, payment is taken when you
place the order. That is what reserves your piece.

Orders containing a pre-order piece ship together once everything is ready, which helps us cut down on packaging and emissions.

If you would rather have the in-stock pieces sooner, get in touch and we can split the shipment. There would be a second delivery charge for that, at our standard rate for your country.

Production timings do sometimes shift. If your dispatch date changes we will update it and let you know, and you are very welcome to cancel for a full refund at any point if you would rather not wait.

Yes, at any time before it ships. Just let us know and we will refund you.

Yes, exactly the same as anything else. 21 days from the day it is delivered, through the returns portal.

Yes, it is a non-negotiable for us. We only work with manufacturers who share our values on fair treatment and safe conditions, we have formal agreements with every factory partner, and we visit in person, particularly our main factory in India.

We prioritise natural fibres wherever we can. Approximately 75% of the clothing on our store is made from natural fabrics, and our labels are 100% cotton.

Beyond that we choose materials for how they wear, how long they last and how they feel.

Sustainability means different things to different people, so rather than claim a label we would rather tell you what we actually do. We work in small-batch capsule collections, usually limited runs of around 150 pieces per style, so we make less and waste less.

Our packaging is 100% plastic-free. We use natural fibres wherever we can. And we plant a tree for every order through our partner Veritree, which together with our customers has now passed 20,000 trees.

There is more detail on our Responsibility page.

With a small group of trusted makers in India, China and Turkey. Most of our collections are made in India, working with artisans skilled in aari and zari embroidery.

We visit our factory partners regularly and have agreements in place covering safe working conditions, fair treatment and full compliance with labour laws.

We do, through our partner Veritree, helping restore forests in Brazil and Senegal. As well as absorbing carbon it supports local jobs, biodiversity, and water and soil balance in
those areas.

All of our packaging is 100% plastic-free. Our mailing bags are FSC-certified paper, recyclable and water-resistant, and our garment bags are made from corn starch, so they are biodegradable and compostable.

Not at the moment.

Orders arrive in our plain FSC-certified paper mailers, which are recyclable and water-resistant.

Not currently. We are a small team and keeping the packing process simple helps us get orders out quickly.

Yes, we offer digital gift cards, delivered by email and usable any time on our website. They do not expire.

Gift card balances cannot be transferred back to a card or bank account, but as they do not expire there is no rush to use it.

Send us the code and we will take a look. If it is a birthday code you have mislaid, we can find it for you.

Swap Protect is optional shipping protection you can add at checkout. It covers parcels lost in transit, parcels marked delivered but not received, and items damaged on the way.

It does not cover returns, return postage, customs delays or an incorrect delivery
address.

More info here about Swap Protect

Access the Swap Protect claims portal here: https://returnsportal.co/c/thehippieshake

(This is different to our regular returns portal)

Not at the moment. Our collections are made in limited runs and we would rather keep our focus on quality and craftsmanship than scale into wholesale.

We would love to hear from you.

Email us with INFLUENCER COLLABORATION in the subject line. Our inbox gets busy so we are not able to reply to everyone, but we will absolutely be in touch if it feels like the right fit.

Email us with PRESS REQUEST in
the subject line and it will reach the right person.

Head to The Hippie Shake Re-Loved, our resale marketplace hosted by Treet.

Click Sell Your Item and follow the steps to add photos, set a price and create your
listing.

Treet handles shipping and payment once it sells. If you have any trouble with the platform, their support team can be reached at support@treet.co.

Returns and exchanges for resale pieces are handled by Treet rather than by us, so they are the ones to contact at support@treet.co.

Re-Loved is currently available in the UK and the US only. If you would like to see it where you are, do let us know, as it helps us judge demand.

Re-Loved orders are handled
directly by Treet, so they are best placed to help and can be reached at support@treet.co.

They usually reply within a working day. As the marketplace is run separately, we do not have access to order or shipping information on our side.

The quickest way to reach us is
through our contact form, as it comes straight to the right place. Our team work UK business hours, Monday to Friday, and we aim to reply within 48 hours.