Terms and Conditions
Welcome to The Hippie Shake
These Terms & Conditions (“Terms”) govern your use of our website, thehippieshake.co.uk, and any purchases made through it. Please read them carefully before placing an order, as they set out your rights and obligations, as well as ours.
If you have any questions regarding these Terms, you can contact us at info@thehippieshake.co.uk.
1. About Us
The Hippie Shake Ltd is a company registered in the United Kingdom. Our principal place of business operates from London. Further company details are available upon request.
2. Ordering from Us
Eligibility
By placing an order with us, you confirm that:
- All information you provide is accurate and complete.
- You have the legal capacity to enter into a binding contract (or have the consent of a parent or guardian if you are under the age of 18).
Formation of Contract
After placing an order, you will receive an email confirming receipt of your order. This acknowledgement does not constitute acceptance of the order. Acceptance is confirmed once we have dispatched the goods, at which point a binding contract is formed.
In the event we are unable to fulfil your order (for example, due to stock availability), we will notify you as soon as possible and provide a full refund for any amounts paid.
3. Prices & Payment
Prices for our products are displayed in your local currency and include any applicable taxes and duties. We partner with Global-e, a trusted global e-commerce provider, to offer a seamless international checkout process. The final amount payable, including shipping costs, will be clearly displayed at checkout before you confirm your order.
We accept the following payment methods:
- Credit or debit card
- PayPal
- Clearpay
- Klarna
Availability of payment options may vary depending on your location.
4. Shipping & Delivery
We offer worldwide shipping. Shipping costs and delivery times vary depending on the destination and shipping method selected. All available options, along with associated costs, will be displayed at checkout.
We aim to dispatch all orders within 1–2 working days. Delivery times are estimates and may be subject to external factors, such as customs processing, over which we have no control. Once your order is dispatched, you will receive an email confirmation containing tracking information.
International orders are shipped on a Delivered Duties Paid (DDP) basis, meaning all duties and taxes are included in your order total, and there will be no additional charges upon delivery.
For further details, please refer to our FAQs.
5. Returns & Exchanges
If you are not satisfied with your purchase, you may return eligible items within 21 days of delivery, provided they are:
- Unworn
- Unwashed
- In their original condition, with all tags attached
Non-returnable items include:
- Earrings (for hygiene reasons)
- Items marked as final sale
- Any items showing signs of wear, washing, or damage
Returns Process:
- UK returns: A pre-paid Royal Mail label is available through our returns portal. A fee of £4.95 will be deducted from your refund to cover return shipping.
- International returns: Customers are responsible for arranging and covering the cost of return shipping. We recommend using a tracked service, as we are not responsible for items lost in transit.
Refunds will be processed within 5 working days of receipt of the returned item(s).
Exchanges:
Exchanges for different sizes or styles are available subject to stock. Please use our returns portal to initiate an exchange.
For full details, refer to our Returns Policy.
6. Gift Cards
We offer digital gift cards, which are delivered by email and can be used for purchases on our website. Gift cards are non-refundable and have no expiry date unless otherwise stated.
7. Product Descriptions
We take care to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur due to factors such as individual monitor settings and the nature of certain materials.
If we identify an error in the price or description of a product you have ordered, we will contact you promptly to offer the option of reconfirming your order or cancelling it for a full refund.
8. Liability
Our liability to you under these Terms is limited to the value of your order unless otherwise required by law.
We are not liable for any:
- Losses not caused by our breach of these Terms
- Indirect, incidental, or consequential losses
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
9. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of The Hippie Shake Ltd or its licensors. You may use this content for personal, non-commercial purposes only. Any other use, including reproduction or distribution, is prohibited without our prior written consent.
10. Privacy & Cookies
We are committed to protecting your personal information. Details of how we collect, use, and protect your data can be found in our Privacy Policy and Cookie Policy.
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review them prior to using the website or placing an order. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by English law. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us at info@thehippieshake.co.uk.
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