Privacy Policy

The Hippie Shake Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with us, whether through our website (thehippieshake.co.uk), social media, or by purchasing our products.

We are a company registered in the United Kingdom, and we act as the data controller for the purposes of this policy. If you have any questions, you can contact us at info@thehippieshake.co.uk.

1. What Data We Collect

We may collect and process the following personal data about you:

  • Identity Data: Your name, date of birth (if provided), and gender.
  • Contact Data: Email address, billing address, shipping address, and phone number.
  • Transaction Data: Details of your purchases, including order history and payment methods (payment details are processed securely by our payment providers and are not stored by us).
  • Technical Data: IP address, browser type, time zone setting, device type, and information about how you use our website.
  • Marketing and Communications Data: Your preferences in receiving marketing communications from us.

We may also collect social media usernames or handles if you engage with us through platforms like Instagram.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders (including managing payments, fees, and charges, and providing shipping updates).
  • To manage your account (if you choose to create one).
  • To communicate with you (including responding to customer service enquiries).
  • To send marketing communications, if you have opted in (such as newsletters, promotions, or updates about new collections).
  • To improve our website and ensure it functions properly.
  • To comply with legal obligations (such as tax and accounting requirements).

We do not engage in automated decision-making that has a legal or significant effect on you.

3. Sharing Your Data

We only share your data when necessary and with trusted partners, including:

  • Global-e, our international sales partner, to process and fulfil non-UK orders.
  • Payment providers, such as PayPal, Klarna, and Clearpay, for secure payment processing.
  • Courier services, for order delivery.
  • Marketing platforms, such as our email service provider, for sending newsletters (only if you have opted in).
  • IT and technical support providers, who help us maintain our website and systems.

We require all third parties to respect the security of your personal data and to process it in accordance with the law. We do not allow our third-party service providers to use your data for their own purposes.

4. International Data Transfers

As a global brand, some of our partners (such as Global-e or courier services) may process your data outside of the United Kingdom or the European Economic Area (EEA). When data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses or equivalent measures.

5. Marketing Communications

You will only receive marketing emails from us if you have opted in to receive them. You can unsubscribe at any time by:

  • Clicking the unsubscribe link at the bottom of any marketing email.
  • Contacting us at info@thehippieshake.co.uk.

Please note that even if you opt out of marketing emails, we may still contact you regarding your orders or account.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to analyse website traffic. For more information about how we use cookies, please see our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to comply with legal, accounting, or reporting requirements. This generally means:

  • Order and transaction data: Retained for up to 7 years for tax and legal compliance.
  • Marketing data: Retained until you opt out of receiving marketing communications.
  • Customer service enquiries: Retained for up to 2 years after the enquiry is resolved.

When data is no longer needed, it will be securely deleted.

8. Your Rights

Under UK GDPR and similar data protection laws, you have rights regarding your personal data, including:

  • The right to access your data.
  • The right to rectify inaccurate data.
  • The right to erase your data (in certain circumstances).
  • The right to restrict processing.
  • The right to object to processing (for example, direct marketing).
  • The right to data portability.

To exercise any of these rights, please contact us at info@thehippieshake.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority, if you are unhappy with how we handle your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or changes in the law. Any updates will be posted on this page, and where appropriate, notified to you by email. Please review this policy periodically to stay informed.

If you have any questions about this policy or how we handle your data, you can contact us at:

The Hippie Shake Ltd
Email: info@thehippieshake.co.uk