Shipping & Returns

We ship worldwide from our UK warehouse, with delivery options available at checkout depending on where you are in the world.

We aim to dispatch all orders within 1–2 working days (Monday–Friday). During busier periods this may take a little longer — but we'll always get your order out as quickly as possible.

Shipping

UK Shipping

Free shipping on orders over £175

Service

Cost

Delivery

Standard — Royal Mail

£4.95

3–5 business days

InPost Lockers

£4.95

3–5 business days

DHL Express

£8.95

1–2 business days. Order by 3pm for next day (Mon–Fri)

USA Shipping

Free shipping on orders over $300 USD

Service

Cost

Delivery

FedEx Priority

$15 USD

5–14 business days

All orders are shipped from our UK warehouse using FedEx fully tracked services.

Duties & taxes are included in our pricing and at checkout — no surprise fees when your order arrives. State taxes are calculated separately at checkout where applicable.

Other International Shipping

Shipping rates and options are shown at checkout based on your location.

Free shipping on orders over £250 / €300 via FedEx tracked delivery

Estimated delivery: 5–14 business days depending on destination. All orders are shipped from our UK warehouse using FedEx fully tracked services.

Duties & taxes are included in our pricing and at checkout. Prices are shown in your local currency. No surprise fees when your order arrives.

Shipping Restrictions

We're currently unable to ship to Russia or the Middle East due to courier restrictions and fluctuating fuel surcharges. We are also unable to deliver to PO Boxes.

Tracking Your Order

As soon as your order ships, you'll receive an email with a tracking link so you can keep an eye on its journey.

You can also access your customer account to view past and current orders and check the status of your shipment.

A Few Things to Note

  • Please double-check your shipping details at checkout — we can't be responsible for delays or delivery issues caused by incorrect addresses.

  • If a parcel is returned to us as undeliverable, reshipping costs will need to be covered by the customer.

  • Once your order has been dispatched, we are not responsible for delays caused by couriers, customs, or other factors outside our control.

Returns

We hope you love your pieces, but if something's not quite right you can easily return your order through our returns portal:

Start a return

Returns Window

You have 21 days from the date you receive your order to post your return back to us. Your return doesn't need to reach us within those 21 days — it just needs to be on its way.

To be eligible for a return, items must be:

  • Unworn and unwashed

  • With all original tags still attached

  • In original condition, free from marks, damage, or signs of wear

  • Returned with original packaging, including shoe boxes in re-sellable condition

We may reduce your refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to inspect them, or where items are returned without their tags or original packaging.

Pierced earrings are sealed for hygiene reasons and can't be returned once the seal has been broken.

UK Returns

Return fee: £4.95 via Royal Mail, using a pre-paid label from our returns portal, deducted from your refund.

Available options: Refund, store credit to your account, a gift voucher, or an exchange.

Returns are sent to our UK warehouse:

The Hippie Shake
c/o Exclusive Logistics
Dewar House, Central Road
Harlow, Essex,
CM20 2ST United Kingdom

USA Returns

Return fee: $10 USD via USPS, using a pre-paid label from our returns portal, deducted from your refund.

Available options: Refund or store credit to your account. Exchanges are not available for US orders.

Returns are sent to our USA warehouse:

The Hippie Shake
c/o Retail Reworks
9282 Baythorne Drive
Houston, Texas,
TX 77041 United States

Other International Returns

For all other international regions, the return fee varies by region and is confirmed in the returns portal. Returns are sent to our UK warehouse using a pre-paid label from the portal. You may also choose to return using your own courier at your own cost.

Available options: Refund or store credit. Exchanges are not offered for international orders.

Returns are sent to our UK warehouse:

The Hippie Shake
c/o Exclusive Logistics
Dewar House, Central Road
Harlow, Essex,
CM20 2ST United Kingdom

Important — please read before returning from outside the UK

  • You must mark your parcel as "Returned Goods"

  • Include your original order number on the customs declaration

  • Ensure the invoice is attached to the outside of the package where it can be viewed

If this is not clearly stated, the parcel may be treated as a new import and any duties, taxes, or handling fees will be the responsibility of the customer.

We strongly recommend using a tracked service, as we cannot take responsibility for returns lost in transit where you have arranged the return yourself.

Refunds

Refunds are issued once your return has been received and processed at our warehouse.

  • Refunds are made to your original payment method

  • We aim to process refunds within 5 working days of your return reaching us

  • Depending on your bank, it may take a few additional days for the funds to appear

Faulty or Damaged Items

If something arrives faulty, damaged, or not as described, get in touch via our Contact Page with your order number and photographs before starting a return. We'll cover the cost of returning faulty items.

Packaging

Please ensure your return is packaged carefully to avoid damage in transit.

  • Shoe boxes must be returned undamaged

  • Items returned in poor condition may not be accepted

Need Help?

If you have any questions, our team is here to help — just get in touch via our Contact Page. We aim to reply within 48 hours.

Full terms are set out in our Shipping Policy, Refund Policy, Cancellation Policy and Terms of Service.