We aim to dispatch your order within 1–2 working days. Delivery times vary depending on your location, but all expected transit times can be found at checkout. You’ll also receive a tracking number so you can keep an eye on your order’s journey. UK orders usually arrive within 2–4 working days, while international deliveries may take a little longer.Answer

If your order’s taking longer than expected, first check your tracking info for any updates. Still unsure? Drop us a message at info@thehippieshake.co.uk. We’re here to help and will look into it right away for you.

If you need to make a change to your order, please email us as soon as possible. We’ll always do our best to help – but once an order has been passed to our warehouse for processing, we’re unable to make any changes or cancel it.

Nope — no surprise fees here. We’ve partnered with Global-e to ensure all taxes and duties are included in your order total at checkout, wherever you are in the world. That means the price you see is the price you pay, with no extra customs charges on delivery.

We’re so sorry if something’s not quite right. Please get in touch with us within 14 days of receiving your order, ideally with a couple of photos and your order number. We’ll make it right, we promise.

Sometimes parcels like to play hide-and-seek. Check with your neighbours or local delivery office first, as they may have signed for it on your behalf. Still no sign? Send us an email to info@thehippieshake.co.uk and we’ll help track it down.

Pre-order means you’ve reserved your item ahead of time, before it’s in stock. It guarantees your piece won’t sell out, but it won’t be dispatched until the estimated shipping date listed on the product page.

If your order contains both pre-order and ready-to-ship items, everything will be sent together once the pre-order item is ready.

We’ll keep you updated by email and let you know the moment your parcel is on its way.

We hope you love your order, but if something’s not quite right, you can return your items within 21 days of delivery for a refund. As a small business, we’re not able to offer free returns just yet. Here's how it works:

UK Returns – Use our pre-paid Royal Mail label, which is provided via our returns portal. A fee of £4.95 will be deducted from your refund to cover return shipping.

International Returns – You're welcome to return your item using a courier of your choice. This cost is covered by the customer. We recommend using a tracked service, as we can’t take responsibility for items lost in transit.

Returned items must be in their original condition, unworn and unwashed. Items showing signs of wear or damage won’t be eligible for a refund

Head to our returns portal to get started:

https://returns.thehippieshake.co.uk/

Yes -  if we have the item in stock, we’d be happy to arrange an exchange. Please head to our returns portal to get started.

Once your return reaches us, please allow up to five working days for your refund to be processed. You’ll receive an email confirmation as soon as it’s been completed.

Yes, return shipping costs are the responsibility of the customer.

UK returns:
A fee of £3.95 will be deducted from your refund.

International returns:You’ll need to organise and pay for your own return shipping. We recommend using a service like Parcel2Go to compare courier options.

Yes – we’re unable to accept returns on the following:

• Items marked as final sale
• Earrings (for hygiene reasons)
• Items that have been worn, washed, or damaged

If you’re unsure whether your item is eligible, feel free to get in touch.

If an order is returned to us due to it not being collected we’ll refund the cost of the items once they arrive back with us – minus the original shipping fee. If you’d like us to resend the parcel, a new shipping fee will apply.

We don’t currently accept in-person returns, so all items must be sent via post using the return instructions above.