Mobile Terms of Service

Last updated: 27 August 2026

The Hippie Shake mobile messaging service (the "Service") is operated by The Hippie Shake Ltd ("The Hippie Shake", "we", "us", "our"). These Mobile Terms of Service ("Mobile Terms") apply to your use of the Service and sit alongside our Terms of Service and Privacy Policy.

By signing up, you agree to these Mobile Terms.

About the Service

The Service sends recurring marketing text messages about new arrivals, promotions, restocks, and abandoned cart reminders, along with occasional transactional messages about your order.

Signing Up

You can join by submitting your mobile number through a sign-up form on our website, at checkout, or by texting our published keyword to our number.

Your consent is not a condition of any purchase. Joining is entirely voluntary, and you can leave at any time.

You must be 18 or over to sign up. If you are under 18, please do not submit your mobile number.

You confirm that the mobile number you provide is yours and that you are authorised to receive messages at it.

Message Frequency and Cost

Message frequency varies, and is typically up to 6 messages per month.

We do not charge for the Service. Message and data rates may apply, and you are responsible for any charges your mobile provider applies to sending or receiving text messages. Check your plan with your provider if you are unsure.

How to Stop Receiving Messages

You can opt out at any time, free of charge, in either of these ways:

Reply STOP to any message from us
Use the unsubscribe link in any message where one is included

You will receive a single confirmation message and then no further marketing messages, unless you sign up again.

If you have joined more than one of our messaging programmes, you may need to opt out of each separately, except where the law requires otherwise.

Opting out of marketing texts does not stop transactional messages about an order you have already placed.

Getting Help

Reply HELP to any message, or get in touch via our Contact Page. We aim to respond within 48 hours, Monday to Friday UK business hours.

If Your Number Changes

Please tell us if you change or give up your mobile number, so that we do not message someone who has not consented. If you get a new number, you will need to sign up again with the new number.

We may change the number or sender ID we use to operate the Service and will tell you if we do. Messages you send to a number we have stopped using, including STOP or HELP requests, may not reach us, and we cannot action requests we do not receive.

Delivery and Availability

Mobile networks are not liable for delayed or undelivered messages. To the extent permitted by law, we are not liable for failed, delayed, or misdirected messages, for errors in the content of a message, or for any action you take or do not take in reliance on a message. Nothing here excludes any liability that cannot lawfully be excluded.

We may change, suspend, or withdraw the Service, or any of its features, at any time.

Your Privacy

We use your mobile number and messaging preferences to operate the Service. How we collect, use, share, and retain your personal data is set out in our Privacy Policy.

We do not sell your personal information, and we do not share your mobile number with third parties for their own marketing.

Additional Information for Customers in the UK and EU

Lawful basis. We send marketing text messages on the basis of your consent, under the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR. Where you have bought from us, we may send messages about similar products on the basis of the soft opt-in, and every message will include a way to opt out.

Withdrawing consent. You can withdraw your consent at any time using the methods above. Withdrawing consent does not affect the lawfulness of messages sent before you withdrew it.

Your data rights. You have the right to access your data, correct it, have it erased, restrict or object to its processing, and receive a copy of it. Our Privacy Policy explains how to exercise these rights.

Complaints. If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Identifying us. Every marketing message we send will identify The Hippie Shake as the sender.

Additional Information for Customers in the United States

Express consent. By providing your mobile number, you agree to receive recurring automated marketing text messages from The Hippie Shake at that number, including messages sent using an automatic telephone dialing system. This applies even if your number is registered on any state or federal Do Not Call list. Consent is not a condition of purchase.

Rates. Message frequency varies. Message and data rates may apply.

Opt-out and help. Reply STOP to cancel. Reply HELP for help.

Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, Cricket, MetroPCS, and Google Fi. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

State privacy rights. If you are a resident of California or another state with applicable privacy legislation, our Privacy Policy sets out your rights and how to exercise them.

Changes to These Mobile Terms

We may update these Mobile Terms from time to time. Any changes will be posted on this page with a revised date, and your continued use of the Service after that date will mean you accept them.

Who We Are

The Hippie Shake Ltd Registered in England and Wales, company number 12206907 VAT number: 339704482

SMS Terms